Categories
Legal Ethics

Ethics Matter, But Don’t Be Naive About It

In my first year of practice, a client asked me to advise him concerning his plan to build a sign for his restaurant.  The sign was to sit at sidewalk level and would be 6 feet high and 20 feet long with flashing neon lights.  It did not take long for me to determine that the sign would contravene the city’s by-laws and to tell him not to do it.

The client was furious with me.  He angrily explained to me that it was not my job to give him business advice.  In his mind, my role as the lawyer was simply to tell him what the law said and what the penalties were for breaking the law.  It was his job to make the determination whether it was a good business decision to break the law.  

That was my introduction to business ethics and how the practice of law fits in.

Categories
The Practice of Law

What’s Law Got To Do With It?

There is an old saying that a jury consists of twelve people who are selected to determine who has the better lawyer. Whatever the truth of that saying, there is no doubt that the people who prevail in legal disputes are not necessarily the people who are legally “right”.

Categories
Client Development

My Brilliant Marketing Mind

Young lawyers often think that there is some magic secret to building a client base, and that marketing is a mysterious and complicated endeavour.  I disagree, and I say that as a lawyer who did not really “get” marketing until I had been practicing for quite a long time.

Categories
Client Development

Bad Clients Can Derail Your Practice

Early in my career, a senior partner in my firm, who I will call Greg, was arguing with the managing partner of the firm because the managing partner wanted Greg to fire one of Greg’s clients.

Categories
Client Development

Marvin’s Fish Theory of Legal Marketing

I once had a law partner named Marvin who taught me what he called the “fish theory” of marketing.  According to Marvin, marketing was simply a matter of throwing a fish back to every referral source who threw a fish to you.  If you were referred a file from someone, you owed that person a file, and so it went. 

Categories
Client Development

How Law Firms Drive Associates Crazy – Part 2

(About the Marketing Thing)

New lawyers have a lot to learn about both the law, and how to practice law.  Typically doing that will take up their entire workday, and then some.

Categories
Firm Culture

How Law Firms Drive Associates Crazy

(Part 1 of Many)

Law firms like to encourage their lawyers to produce as many billable hours as possible.  In order to keep the lawyers ‘motivated’, law firms usually set a target number of hours that they expect each lawyer to bill.  Some firms like to set the target at a number which is higher than they expect the lawyers to bill. 

Categories
Mentoring

When it Comes to Mentoring, Don’t Drink the Kool-Aid

Some years ago, there was an automobile manufacturer whose products had developed a reputation for breaking down. Rather than re-engineer the products, it launched a major advertising campaign touting the quality of its vehicles.

Categories
Mental Health and Work/Life Balance

The Path to Hell is Paved with Good Intentions

Whenever someone makes a pop culture reference to the 80’s, 90’s or 2000’s which I don’t get, I always say, “I was busy working.”

Categories
Firm Culture Uncategorized

When Does Size Matter?

I practiced with a medium sized firm in Mississauga, Ontario, which many of you may be surprised to know is the sixth largest city in Canada, just after Edmonton and ahead of Winnipeg and Vancouver. Back in the late 1980’s and early 1990’s several Toronto firms opened offices there. At that time, the buzz in the legal profession was that there was no future for medium sized law firms, and they would all be wiped out by the larger firms with their greater expertise. In fact, almost all the Toronto firms closed their offices in Mississauga after a short time, and the local firms have been doing just fine ever since.