Many years ago, someone who I was related to was arrested on a relatively minor charge, but one which had potentially devastating consequences for his professional reputation and career development. Having access to money, he hired the late great criminal defense lawyer, Austin Cooper to defend him. That is how I found myself sitting through the only criminal trial that I have ever seen which was not on television or in a movie.
Every corporate lawyer knows that a great corporate clerk is essential to running their practice. However, in order to work most efficiently with their law clerks, corporate lawyers need to be able to communicate with them effectively. Here are some translations from Lawyer Talk (LT), which is the language that lawyers use to speak to their law clerks, to Plain English (PE):
“The bitterness of poor quality remains long after the sweetness of low price is forgotten” is a quote frequently attributed to Benjamin Franklin. Quite true, but it is more complicated than that when we are dealing with things, such as legal services, that the consumer often does not understand.
I like being retired. I really do. But someone called a pandemic and everyone showed up.
My plans to travel the world have been on hold for a while. So, now and then I get bored. When that happens, I think about whether I should go back to work. Thankfully, the thought usually passes quickly.
There was this one time that an accountant called me to let me know that our mutual client had called him for advice about firing one of his employees. The accountant suggested that the client give me a call, seeing that what the client needed was legal advice.
My first reaction was to wonder what type of an idiot client calls his accountant when he needs advice about employment law.
Over 20 years ago, the flavour of the month in the legal press was that medium sized firms were doomed. The big firms were coming after our clients and we were going to lose them all. We had to merge with bigger firms or die. And yet, medium sized firms continue to flourish.
How we interact with clients sometimes differs from how we interact with other people. For example, I used to have a partner who played golf with clients. His name was Drew, and he was an excellent golfer. We always had to remind Drew that when he golfed with clients, he had to play Client Golf, a game in which he missed a few shots that he might otherwise have made.
Let me tell you about a real person, whose real name is not Emily.
Emily is a superstar. She does it all and has been doing it all for an awfully long time.
I have written before about how lawyers are usually fairly good at dealing with their clients in a truthful manner in the course of providing legal services, but not quite as accomplished when it comes to their marketing. Let’s look at this in the context of the most basic element of law firm marketing – how law firms identify their lawyers to the public.
I became a partner of a law firm and attended my first partners meeting many years ago. Since my firm was a medium sized firm, partners meetings were important since the participants actually made decisions (as opposed to what happens in large firms where an executive committee makes most decisions.) Each partner had an equal vote.