Categories
Client Development

Twenty-Two Tips for Keeping Legal Clients Happy

Legend has it that years ago in Toronto there was a law firm which embarked on what was then a somewhat unusual exercise.  At the urging of their marketing consultant, this firm surveyed their clients to ask them what they thought of how the law firm delivered its services. 

Categories
The Practice of Law

The Games That Lawyers Play

When negotiating an agreement, clients are often happy to hear that the other side’s lawyer is going to do the drafting.  They assume that their lawyer will spend less time reviewing an agreement than he or she would have spent drafting the agreement in the first place, and that allowing the other side’s lawyer to draft the agreement will be cheaper for them.  Lawyers who are overwhelmed with work, or who are inexperienced, or who are lazy, or who are just not that bright, will readily agree with this approach.