Categories
Legal Ethics

Ethics Matter, But Don’t Be Naive About It

In my first year of practice, a client asked me to advise him concerning his plan to build a sign for his restaurant.  The sign was to sit at sidewalk level and would be 6 feet high and 20 feet long with flashing neon lights.  It did not take long for me to determine that the sign would contravene the city’s by-laws and to tell him not to do it.

The client was furious with me.  He angrily explained to me that it was not my job to give him business advice.  In his mind, my role as the lawyer was simply to tell him what the law said and what the penalties were for breaking the law.  It was his job to make the determination whether it was a good business decision to break the law.  

That was my introduction to business ethics and how the practice of law fits in.

Categories
Law Firm Management

We Are All in This Together (Except When We Are Not)

In law firms, partners are represented by two separate yet equally significant groups.  The innovative partners who drive the firms forward, and the old guard who advocate for the status quo to protect their incomes. These are their stories.

Lawyers are not generally known for their accounting expertise.

It is not that accounting concepts are too difficult for lawyers to learn.  In fact, a lawyer can be a very quick study when working with accounting concepts which are relevant to their files.

The problem arises when it comes to matters which affect their own income. In these cases, lawyers tend to apply their creative talents and their persuasive skills to cloud the issues in their favour.

Categories
The Practice of Law

What’s Law Got To Do With It?

There is an old saying that a jury consists of twelve people who are selected to determine who has the better lawyer. Whatever the truth of that saying, there is no doubt that the people who prevail in legal disputes are not necessarily the people who are legally “right”.

Categories
Law Firm Management

Managing the Unmanageable

Law firms can be peculiar work environments.  To start with, lawyers tend to be quite intelligent and very independent, and often have very well-developed egos.  Add to that mixture that lawyers are professionally trained to argue with each other and usually work in a high-stress environment for multiple clients with competing priorities.  Finally, keep in mind that law firms typically operate as partnerships, without the more hierarchical and well-established structure of corporations.

Categories
Client Development

My Brilliant Marketing Mind

Young lawyers often think that there is some magic secret to building a client base, and that marketing is a mysterious and complicated endeavour.  I disagree, and I say that as a lawyer who did not really “get” marketing until I had been practicing for quite a long time.

Categories
Client Development

Bad Clients Can Derail Your Practice

Early in my career, a senior partner in my firm, who I will call Greg, was arguing with the managing partner of the firm because the managing partner wanted Greg to fire one of Greg’s clients.

Categories
Client Development

Lawyers: Take Risk To Have Clients

I once had a partner named George. George had many very loyal clients, and I asked him to explain to me how he did it.  This is one of the lessons which George taught me and which I integrated into my own philosophy about being an effective lawyer.

Categories
The Mentality and Attitudes of Lawyers Uncategorized

Our Firm Needs More Lawyers Who Are Just Like Me

I have observed over the years that it is an interesting aspect of human nature (or at least the nature of lawyers) that people tend to value most what they themselves do well. 

Categories
Mentoring

When it Comes to Mentoring, Don’t Drink the Kool-Aid

Some years ago, there was an automobile manufacturer whose products had developed a reputation for breaking down. Rather than re-engineer the products, it launched a major advertising campaign touting the quality of its vehicles.

Categories
Firm Culture Uncategorized

When Does Size Matter?

I practiced with a medium sized firm in Mississauga, Ontario, which many of you may be surprised to know is the sixth largest city in Canada, just after Edmonton and ahead of Winnipeg and Vancouver. Back in the late 1980’s and early 1990’s several Toronto firms opened offices there. At that time, the buzz in the legal profession was that there was no future for medium sized law firms, and they would all be wiped out by the larger firms with their greater expertise. In fact, almost all the Toronto firms closed their offices in Mississauga after a short time, and the local firms have been doing just fine ever since.