Categories
Law Firm Management

Whose Client is it Anyway?

In law firms, most lawyers typically get paid for two things: (1) billings; and (2) bringing in clients. Of course, there are a few lawyers here and there who get paid just for being brilliant, but then again, too few to mention.

Today I want to focus on lawyers who get paid for bringing in clients. Time and again during my tenure in law firm management, I saw lawyers who were billing and earning a lot of money, but who did not have a sophisticated understanding of the financial implications of their relationships with their clients. Usually this came up when they were thinking about leaving one firm and joining another firm. They would tell the new firm how much they were billing and give their best guess as to how many of their clients would follow them. More often than not their best guess was wrong, and not by a little bit, but by a whole lot. Rarely was the mistake that more clients than expected followed them to their new home.

Categories
The Practice of Law

Speaking Goodly

Many years ago, someone who I was related to was arrested on a relatively minor charge, but one which had potentially devastating consequences for his professional reputation and career development. Having access to money, he hired the late great criminal defense lawyer, Austin Cooper to defend him. That is how I found myself sitting through the only criminal trial that I have ever seen which was not on television or in a movie.

Categories
Client Development

Trust Me, You Want to be the Trusted Advisor

There was this one time that an accountant called me to let me know that our mutual client had called him for advice about firing one of his employees. The accountant suggested that the client give me a call, seeing that what the client needed was legal advice.

My first reaction was to wonder what type of an idiot client calls his accountant when he needs advice about employment law.

Categories
Client Development

Competing With the Big Guys

Over 20 years ago, the flavour of the month in the legal press was that medium sized firms were doomed. The big firms were coming after our clients and we were going to lose them all. We had to merge with bigger firms or die. And yet, medium sized firms continue to flourish.

Categories
Fluff

Translations from Lawyer Talk Part Seven: Client Talk

How we interact with clients sometimes differs from how we interact with other people.  For example, I used to have a partner who played golf with clients.  His name was Drew, and he was an excellent golfer.  We always had to remind Drew that when he golfed with clients, he had to play Client Golf, a game in which he missed a few shots that he might otherwise have made.

Categories
People I Met Practicing Law

People I Met Practicing Law Episode Seven: The Super Star

Let me tell you about a real person, whose real name is not Emily.

Emily is a superstar. She does it all and has been doing it all for an awfully long time.

Categories
Legal Ethics

Truth In Advertising Part Two

I have written before about how lawyers are usually fairly good at dealing with their clients in a truthful manner in the course of providing legal services, but not quite as accomplished when it comes to their marketing. Let’s look at this in the context of the most basic element of law firm marketing – how law firms identify their lawyers to the public.

Categories
Law Firm Management

Timeless Wisdom (Or Get Out of the Way Grandpa)

I became a partner of a law firm and attended my first partners meeting many years ago. Since my firm was a medium sized firm, partners meetings were important since the participants actually made decisions (as opposed to what happens in large firms where an executive committee makes most decisions.)  Each partner had an equal vote.

Categories
Fluff

Translations From Lawyer Talk Part Six: Associate Talk

Partners need to understand what their associates are saying to them, but Associates do not always have the gumption to express themselves clearly and partners don’t always listen so well. Here, as yet another extension of my desire to give back to the profession, are some translations from Associate Talk (“AT”) to Plain English (“PE”):

Categories
Law Firm Management

It Seemed Like a Good Idea at the Time

There was once a medium-sized law firm in Ontario which had two bright, young, industrious associates. Both of these associates were being considered for partnership, back in the day when all young lawyers wanted to become partners. One of the two associates, who I will call Richard, was a shoe-in. The other associate, who I will call Cynthia, was not.