I was the managing partner of a law firm once. I came to the job with little aptitude for management and even less experience and training. Of course, I was qualified to be the managing partner because I had high personal billings and a whole whack of originating credits.
When I first attended partners meetings, “what are other law firms doing?” was a question that I heard over and over. Whether the topic was a billable hour requirement, parental leave policy, marketing initiative, or just about anything else, the question of what other law firms were doing always seemed to be relevant.
Back when I was a teenager, I worked in a warehouse with Warren.
Warren and I unloaded trucks. Warren would stand in the truck and toss boxes to me which I would stack on the floor. A truck might contain boxes of various sizes and weights. One small box might contain screwdrivers that weigh a ton. The next might be a large container of disposable aluminum cooking trays that was light as a feather.
This is a story about a boy named Dan who never cleaned his room. Dan’s mom tried the three ways that she knew to get Dan to clean his room. She threatened him. She bribed him. She tried child psychology. Nothing worked. Finally, she ordered Dan’s little sister Trish to clean Dan’s room.
Trish was unhappy and accused her mother of gender bias, but being socialized to be somewhat more compliant than Dan, she did what she was told. Trish’s friend Mara had a similar experience and also ended up doing her brother’s chores.
Throughout my years as a partner, managing partner, practice group leader and supervising lawyer, I used to speak to young lawyers who told me what they thought that I wanted to hear. Things like how much they loved their jobs, how supportive the firm was, and how they loved working evenings and weekends. They were quite right. That is exactly what I wanted to hear.
Let me tell you about a lawyer named Josh. Josh was not very good. Everybody said so, especially the partner who was his practice group leader. Eventually the firm redirected Josh’s career path. He moved on and started his own practice. Josh did very well on his own. He developed a great reputation in the profession practicing the same type of law that he was not good enough to practice at his old firm.
As a recession may be looming and Banks may be enforcing their mortgages, I thought that I would share this story from the recession in the early 1990’s.
There was a law firm that did volume mortgage remedy work for a Canadian Bank. A somewhat junior real estate lawyer who I will call Barbara managed the files. The work was somewhat routine but required precision and organizational skills, and Barbara did it well and earned a reasonable salary.
My father used to ask, “If you’re so smart, why ain’t you rich?”
There are probably a million things that are wrong with that question, but his basic point is worth considering. He was asking why it is that some people believe that they know better concerning just about everything, but they do not generate any results from their supposed brilliance.
When I practised law in Mississauga, Ont., our fees were cheap compared to the Toronto firms, and kind of expensive compared to firms in places like Guelph, Belleville and Kingston. I occasionally wondered whether my clients might prefer to deal with firms in smaller cities at lower rates. Then I would reassure myself that doing so would be terribly inconvenient for them and that they would rather pay more to deal with me.
Now I am not so sure.
