Click here to read about why your future success as a lawyer will depend on you being able and willing to keep up as technology changes:
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My Cousin the Watchmaker
Tag: digitaltransformation
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Living in an Institution
Marriage is a wonderful institution, but who wants to live in an institution?
Groucho Marx
I am a great fan of the institution of marriage. (Second marriages actually, but that would make for a much longer post.)
Anyone who has been married understands the concept of ‘institutional memory,’ which encapsulates your spouse’s recollection of why you were wrong before, are wrong now, and will likely be wrong in the future.
Yes, I made up the word “teckified” so I suppose that I have to make up a definition as well. It means “to use technology efficiently, including having databases which talk to each other, or better yet, a single database.”
If you are in the medical profession or the legal profession, you are likely not teckified. Teck-afraid perhaps, but probably not teckified.
Whether or not you are teckified matters. Allow me to explain.
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What is the Left Hand Doing?
Ogilvy, Cope, Porteous, Montgomery, Renault, Clarke & Kirkpatrick was the first law firm that I worked for. It is now known as Norton Rose Fulbright. The law firm where I spent most of my career was once called Pallett, Valo, Barsky, Kuzmarov & Keel. It is now Pallett Valo LLP.
What is with all of the name shortening? It has something to do with branding. The idea is to project to clients that the firm is a single entity, and that the whole is greater than the sum of its parts.
To a large extent it just ain’t so. Law firms are comprised of individual lawyers, often tenuously held together for the moment because their self-interests happen to align. One of the corollaries of this truth is that communication within a law firm is not always stellar. And when internal communication suffers, mistakes happen and opportunities are missed.
For example, the real estate department handles the sale of a house but does not communicate the new address to the corporate department. The house was the residence address of a director and the registered office address of a corporation. Nobody updates the filings. The director whose house was sold does not receive important correspondence. Bad things happen. The client is unamused.
The client wants to know why the law firm did not update its records when it handled the damn real estate transaction. Cue unhappy clients, negligence claims and other bad stuff.
Or perhaps poor communication results in lost opportunities to impress clients. Let’s take the example of a firm which drafts wills. It starts each new client engagement by sending an information questionnaire. If the request is made of a long-standing client, the client might be impressed if the questionnaire is pre-populated with information from the real estate department about which properties the client owns and from the corporate department about the companies in which the client own shares. Perhaps the client has invested in mortgages and that information can also be pre-populated. Or maybe the client is recently divorced (the firm having handled the domestic reorganization) and the questionnaire asks the appropriate questions for that situation.
But in many law firms this type of communication is not going to happen, and the client will be left with the impression that the right hand does not know what the left hand is doing at their lawyer’s office.
What if the law firm’s information technology systems talked to each other? How many problems would that solve, and what types of opportunities for better client service would that present? Doesn’t it seem kind of obvious that this is the direction in which legal tech should be headed?
Appara thinks so. Check out information about their new platform here: https://bit.ly/3RZSs0j
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Somebody Hates Chat GPT
The more seditious and outrageous stuff that I write usually originates in my own tiny little brain.
Occasionally the creative spark comes from another lawyer. This is one of those times.
This particular lawyer sent me a rant about Chat GPT which I have edited slightly. For context, this lawyer’s firm loves Chat GPT, and this particular lawyer does not, but they have to pretend that they do so as not to anger the Partner Gods. They would rather go uncredited because they don’t want to be fired.
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Artificially Human?
I have a theory about life which I espouse in my less optimistic moments. My theory is that for many people, things become less and less familiar as they age. What is socially acceptable changes, people dress and act differently, friends and family move away and pass away, technology changes, and so on. Eventually everything is so unfamiliar that they do not feel that they belong in the world, and they are then ready to die of natural causes.
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Just Sit Home and Eat Doritos
I was telling my wife about the recent post by Frank Ramos about LinkedIn having an AI product to help us write our posts. Those of you have followed me for a while know that I think that I am kind of smart, but I know for a fact that my wife, Maureen McKay, is way smarter than me. She has a great ability to look at a fact situation and see where things are going to end up. Here is her take on the use of AI to write posts:
Many of you know that I have deluded myself into thinking that I am some sort of an ‘internet influencer’ (like the Kardashians, only better looking and not as rich).
In this exalted role, I try to stir up thought about legal tech on behalf of Appara, which sells records management and document automation software.
One of the reasons that Appara wants me to write about legal tech is to bring attention to an obstacle that their industry faces, being that lawyers fear implementing technology since doing things faster means spending less time, which means less billable hours.
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The Devil is in the Details
I spent some time speaking to one of the founders of Appara to better understand how using their software would have made my life easier back in the day.
You can read my thoughts on their site by clicking the link below.