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Law Firm Management

Reading Between The Lines

At my law firm, we had great human resources management. It was so good that information was hard to come by. In fact, it was just about impossible to get any really good gossip out of management until it had made its way down to the partners, after which it became more readily available.

Since we had some really smart people at our firm (as well as a few who were not so smart), it should not be surprising that we had to compensate for the lack of information flow by learning to read between the lines.

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Law Firm Management

Grilled Cheese, Please

There is a restaurant in Lakefield, Ontario called the Canoe & Paddle. On their regular menu is a panini called the “Ultimate Grilled Cheese” which comes with smoked bacon, cheddar, asiago, tomato, and garlic butter.

On their Kids & Seniors menu they offer a grilled cheese sandwich for which the ingredients are listed as “white loaf, cheddar.” They call this the “Grilled Cheese Please.”

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Law Firm Management

Loose Lips and Sinking Ships

Law firm partnerships like to project the image of a cohesive unit.  One strategy that they employ is to insist that although Partners may disagree with each other in a Partners’ meeting, once they leave the room, they all must support the group’s decision.

Another is to require that Partners act as though they like each other, especially when they don’t.

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Law Firm Management

The Year Was 1995

One of the many nice things about being retired is that I feel free to write about topics that I would not have had the guts to speak up about back in the day. So, here we go again!

The year was 1995. It was one of my first forays into law firm management. I helped develop our firm’s first ‘maternity leave’ top-up policy and presented it at a partners meeting. We were getting a bit of buy-in, but that ground to a halt when one of our partners said, “let me get this straight. The people who come to work every day are not earning nearly enough (author’s note- we were never earning ‘nearly enough’) and you want us to earn even less so that we can subsidize people who are not coming to work at all?  Seriously?  You are all f**king crazy!” 

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Law Firm Management

Yoga, Mental Health, and Law Firms

If any among you have not yet happened upon the writings of H.L. Mencken, you should correct that. Among his many pithy quotes are the following gems:

  1. Democracy is a pathetic belief in the collective wisdom of individual ignorance.
  2. Nobody ever went broke underestimating the taste of the American public.
  3. Conscience is the inner voice that warns us that someone might be looking.

One of H.L. Mencken’s quotes that seems particularly apt for law firm management is this one: “For every complex problem there is an answer that is clear, simple, and wrong.”

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Law Firm Management

Keep it Stupid, Simple

Back in 1996 my sister became a doctor. No, not the type that the cabin crew calls for desperately at 35,000 feet when some overworked lawyer has a heart attack. One of the other kinds. In my sister’s case, she holds a Doctorate in Psychology, which is often quite useful given the level of crazy in my family.

For her doctoral thesis, my sister designed an experiment which examined, among other things, the effect of gender on the diagnostic process. She sent a questionnaire to medical doctors and psychologists describing the symptoms of a patient and asking them to suggest a diagnosis. The description of the symptoms received by each clinician was the same, except for one tiny discrepancy. In some cases the patient was described as a woman with certain symptoms typically associated with premenstrual syndrome and which she reported experiencing over several days before the commencement of menstruation. In the others, the patient was described as a man who experienced the same symptoms every four or five weeks.

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Law Firm Management

You’re Still Not Fired!

Let me tell you about annual reviews for Associates in law firms.

Let’s start with the word “annual” which suggests that the review will take place around the same time every year. In most firms, it will not, if a lawyer is conducting it. Doing that would require that billable work be put aside. That is not going to happen.

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Law Firm Management

Huh, Really?

A short while ago I was contacted by a junior Associate who I will call Jennifer. Jennifer was looking to move to a well-established Vancouver law firm.

The interview with the senior partner went well and Jennifer received an offer which was more than acceptable. She was very excited about taking the next step in her career.

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Law Firm Management

Different Types of Smart

At my high school, athletics were valued above academics. I am pretty sure that we had the only ‘Reach for the Top’ team (an academic competition) which had a student who failed a grade one year and returned to the team the next year. Needless to say, our team did not win.

On the other hand, our school had three football teams, all of which won their respective divisions just about every year.

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Law Firm Management

Houston, We Have A Diversity Problem –  Call Marketing!

When I entered law school, each year the most powerful law firm in Montreal would obtain from McGill Law School the names of the ten students with the highest grades in their first year of law school and write to them to offer them summer jobs. I received such a letter when I completed my first year of law school in 1976.

Had I gone to law school a few years earlier, I would not have received that letter, because the firm extending it had made it a practice to exclude Jews from the program.